Where are you located?

fans Wireless is located at 668 Main Street, Unit 10, Wilmington, MA 01887. You can call us at 978-403-3786

Can you fix my phone even if it does not turn on?

If your phone or tablet still turns on but you don’t see an image on the display, likely the LCD has been damaged or is malfunctioning. Bring your device in for a free diagnostic exam. We won’t undertake any repairs without informing you first.

Do I need to make an appointment to have my phone repaired?

No appointments are necessary. You can bring your phone, tablet or laptop in any time for same day repair on most devices, and in under an hour!

What if already purchased the part need for repair?

We offer a lifetime warranty with our parts and service. In order to honor this warranty, we insist on using our own parts for repairs to your device. We have rigorous quality process to ensure our parts are of Factory or OEM standard. We cannot accept customer supplied parts for repair in most cases. There are exceptions so kindly call us to discuss your situation.

What devices do you repair?

We repair almost all Apple, Samsung, LG, Motorola, HTC and Nokia devices. In addition to the iPhone and Galaxy series, we also repair the LG Nexus 4 & 5, LG G2 & G3, Nokia 928 and 1020, and Blackberry Z10. We are also capable of fixing most other phones, so call us with your specific device.

Only my glass is cracked, why do I need to replace the entire screen?

The touchscreen and glass are separate elements, yet permanently joined. This allows your digitizer to still work even if your glass cracks, allowing temporary use of your phone or tablet. The downside is that we need to remove the whole front assembly to make a glass repair. On most iPhones you must replace both the glass and LCD however on many of the Samsung Galaxy phones we can offer a cheaper glass only repair provided your OLED is still functioning and un-damaged. For iPads we can generally replace the glass without harming the LCD display.

What if you cannot repair my device, do I still have to pay?

The touchscreen and glass are separate elements, yet permanently joined. This allows your digitizer to still work even if your glass cracks, allowing temporary use of your phone or tablet. The downside is that we need to remove the whole front assembly to make a glass repair. On most iPhones you must replace both the glass and LCD however on many of the Samsung Galaxy phones we can offer a cheaper glass only repair provided your OLED is still functioning and un-damaged. For iPads we can generally replace the glass without harming the LCD display.

Do you fix water damage?

Yes, we do repair water damage. If your device has been wet, the best thing to do is to power it off right away. Do not plug it in to charge or try a new battery. We offer a free diagnosis on all repairs and for the highest probability of repair, bring it in ASAP.

What if you cannot repair my device, do I still have to pay?

We do not charge for diagnostics and if we cannot fix your phone, you will not be charged.

Isn’t it cheaper if I just ordered the spare parts and repair the phone myself?

Well, you’ll certainly save money, but there are many important aspects to be aware of. Repairs performed by yourself may void the warranty if something goes wrong. If you don’t have the technical skills to make the repairs, you may find yourself with a useless phone.

Do you offer a warranty on phone repairs?

Yes absolutely. We offer a lifetime warranty on our parts and labor. If any repair we undertake degrades or malfunctions we will repair the device for the lifetime of the phone or tablet. This warranty does not cover accidental damage.

How long does it take to fix my phone?

Most repairs take less than hour. For iPad mini repairs, the process is slightly more complicated and can take 1-3 hours to complete. Most of our iPhone screen repairs take less than half an hour.